Unified Communications (UC)

Think about all the ways you communicate electronically―you got your voice calls, emails, text messages, videoconferences, voice conferences, screen shares. I’m sure I’m only leaving out another 3 or 4 dozen, but you get the idea. They’re all great, right, but to use each, you have to go into different applications, different websites, different devices. It may or may not be a hassle doing so, but, if it does fall into that category, Unified Communications (UC) might be the perfect thing for you. Apparently, a lot of people fall into that category. Why do I know this? Well, in 2020, it’s predicted that the Unified Communications market will finish at approximately $47 billion. Yes, the growing remote workforce is certainly adding to these numbers. No doubt, the COVID-19 pandemic has been a boon for the Unified Communications market.

While the word isn’t included in its name, this one should be―collaboration. Ultimately, that’s really what Unified Communications is providing users—a better way to collaborate, whether with customers or clients…or friends and family for virtual game night. It’s IP for voice calls, video and web conferencing, voicemail, desktop sharing, instant messaging, and desktop, or screen, sharing. Unified Communications integrate them all for a seamless user experience that helps people collaborate more effectively. It unifies—hence the name—communications real-time from conferencing solutions and phone systems, integrating messaging and chat features with the applications you through APIs (Application Programming Interfaces). Unified Communications (UC) Solutions can existing in the cloud (Unified Communications as a Service (UCaaS)), via on-premises software, or as a hosted solution from a Unified Communications provider.

Oh, and if you want to get the very best from Unified Communications, use a high-speed, 100% all fiber network backbone that’s resilient and super reliable.