Service Installation Questions
For additional questions, you can contact your MetroNet Business Customer Care Staff, available day or night, at 855-769-0936.
MetroNet does not support or program customer-owned routers. It is the business owner’s financial responsibility to contact an IT vendor for router support. If your business requires a router, MetroNet offers a Managed Router service for a monthly fee. MetroNet’s Managed Router will support no more than one static IP.
If a charge card machine or fax is required, we recommend that this equipment is installed on a dedicated line, and that the phone/IT vendor is contacted to check for compatibility with fiber.
The Optical Network Terminal (ONT) will be installed, which enables MetroNet to provide service to your business. When an ONT/fiber drop is installed, MetroNet is responsible for service up to the DMARC point (ONT). Anything beyond the DMARC is the customer’s internal network and the business owner’s financial responsibility to contact an IT vendor for support and/or repairs