MetroNet Frequently Asked Questions

Why are fiber optics better than other transport mediums, such as copper, coax and satellite?
The answer is in the bandwidth. Fiber optics are tiny strands of hair-thin glass that transmit beams of light over great distances. Those beams carry unprecedented amounts of data – much more than transport mediums – directly to homes and businesses throughout a service area.
How do I measure my speed?
Test your internet speed by clicking HERE.
Why do the results of the speed test not reflect the speeds I have ordered?
If you aren’t getting the speeds you’re expecting, try the following steps:
1. Power down your PC.
2. Bypass your router by connecting your PC directly to the incoming line.
3. Power up your PC.
4. After your PC has powered up, test your speed again.
5. If the issue is not resolved, please contact your router manufacturer for support in correcting your router issue.
6. If the problem persists, your computer may have a virus that your IT vendor will need to address.
How do I set up my email?
Follow the Quick Settings located HERE.
How do I reset my MetroNet Router?
Locate the power switch on the back of the router. It will be right next to the power cable.
Toggle the switch off and on. Be careful not to bump the other buttons on the back of the router.
The router will reboot. This may take a few minutes.
Your router’s network should appear on your device as an available network when the reboot is completed.
How do I check my ONT (Optical Network Terminal) for connectivity?
Look at the ONT and confirm lights are lit on box. Please refer to the diagram below.
What is my static IP address?
For help accessing your IP address please contact Business Customer Care at 855.769.0936.